If you have any other questions not answered here, please email firstname.lastname@example.org!
If you have an issue or question that requires immediate assistance, you can click the button below to email our customer service team! We respond to emails M-F 9am-5pm EST.
Please allow 24-48hrs for us to respond to you.
Yes: unwashed, unworn, unaltered merchandise can be returned for a store credit ONLY, within 15 days of purchase. Store credit never expires. Please note some items are final sale and not eligible for return; see full return policy for details.
This varies based on your credit card or bank. After we process a refund it takes 3-5BD for it to appear on your account, but it can be sooner or later than that based on your financial institution's processing times.
The cost of return shipping will be deducted from your return. We provide a prepaid shipping label via email, and the cost of that label will be deducted from the final refund amount before we issue the remaining balance onto a store credit.
Email us at email@example.com and we are more than happy to help provide guidance on sizing! We want you to be totally satisfied with your purchase.
Processing time for orders is 2-3BD. You will receive a shipping confirmation once your order has been packages and shipped. Shipping timeframes depend on the method you select during checkout. Standard shipping is 5-7BD. Expedited shipping is available for an additional charge. Note: During holidays, shipping timeframes may be delayed and cannot be guaranteed due to carrier delays. Please visit our shipping policies page for details.
GLOW does not offer price adjustments once an item has been purchased.
Yes! Please email us at firstname.lastname@example.org to be considered for collaboration opportunities.